Returns & Exchanges

Return Policy: 

  • All return requests must be made within 14 days of receiving the item in order for a return request to be processed. Once a return request is received a Return Authorization Number is then issued. 
  • All returns are to be registered with our Returns Department. PLEASE NOTE: Returns cannot be accepted without a Return Authorization Number (receipt). 
  • All items MUST be returned new, unworn, in their original condition and with all garment tags attached. 
  • Accessories must be returned new, unused, in their original condition and with all tags attached. 
  • To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided. 
  • Customers are responsible for paying the cost of return shipping

 Exchanges: All exchange requests must be made within 14 days of receiving the item in order for an exchange request to be processed. Due to the select nature of our merchandise, marcellaco.com regrets that we cannot guarantee availability of merchandise for exchanges. Please contact customer service for exchange assistance. 

What Items are Non-refundable: All sale merchandise designated as FINAL SALE are not return-able. This includes ALL items purchased with a discount/coupon code. 

PLEASE NOTE THAT MERCHANDISE PURCHASED AT MARCELLACO.COM CANNOT BE RE-TURNED OR EXCHANGED AT A STORE THAT CARRIES MARCELLA COLLECTION MERCHANDISE. ITEMS PURCHASED AT THE STORE MUST BE

RETURNED IN-STORE, IN ACCORDANCE WITH THEIR RETURN POLICY. WE APOLOGIZE FOR ANY INCONVENIENCE. 

How are refunds returned: All correctly returned products will be credited as a refund to the original purchaser's credit card excluding all applicable shipping costs. Once your package has been received at www.marcellaco.com, your refund will be processed in the original form of payment within 5 business days. 

You will be notified via email to the address listed on your account or phone via a call when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from Marcella Collection